Alayna Zenger
Career Profile
Client Success Manager with demonstrated experience supporting founders through high-level client success, optimized community management, and timely execution in the digital education and online business industries.
Core competencies include: maintaining smooth, high-functioning daily operations, supporting executive leadership in fast-paced, high-stakes environments, highly structured with a strong sense of initiative and strict standards of excellence, building/managing organizational operations that drive efficiency, communicating seamlessly with sensitive matters and across multiple departments, following through with excellent execution, precision and speed.
Communities I've Setup/Managed:
The Flock
Partnered with Angela & launched The Flock on April 28th, 2025
Built her email list from 0 - 400 subs with one lead magnet
Hit over 1,400 activities in the group on the second day of opening with only around 40 members
96% Free Trial Conversion Rate
122 paying members after 3 months
98% of members were active over the past 30 days
Ran multiple local meet ups with members & just got 10 people to commit to a $3,000 per person birding trip to Costa Rica in 2026
Check out the group HERE
Impact To Income
Client Success Manager from November 2023 - Present
93% of members were active over the past 30 days
Majority of community members gave an NPS rating of 9 or higher
71% of members renewed for a second year
Supported planning and execution of multi-day retreats/events by coordinating run-of-show schedules, and ensuring seamless on-site logistics (meals, setup, timing)
Led logistics and scheduling for virtual client retreats, including session planning, tech management, and pre/post-event communication, keeping the event exactly on time
Created calendar management systems for clients, ensuring clear priorities, 95% automation of their scheduling process and speedy execution across personal and business needs
Check out the group HERE
Fulltime Freedom
Client Success Manager from July 2021 - November 2023
Managed high-volume (50-75) client correspondence across multiple platforms with professionalism and discretion
Managed scheduling, planning and communication for all 1:1 and group coaching calls ensuring all calls were on time
Designed and executed special projects with precision, including client-facing experiences like community challenges that increased engagement and client results
The Practice Revolution
Client Success Manager from January 2022 - December 2024
Acted as primary liaison between founders and clients, managing communication with over 50+ clients, and responding to clients in 24 hours or less to remove obstacles for the founders
Kept leadership informed of client progress, deadlines, and project logistics by providing detailed updates, notes and contextual reports multiple days ahead of meetings and calls
Managed team and client communication across multiple platforms (Slack, Zoom, Email, Text, Skool) to ensure clear, urgent, and strategic responses in 24 hours or less
Collaborated regularly with the founders to shape the company's vision by providing insight and decision-making assistance, leading to improved product lines and client satisfaction
Fuel Nutrition PCOS
Met with her for 1 hour and helped her build out her entire Skool community including customizing her about page, cover photo, icon, plugins, classroom, categories and onboarding process
Provided growth & engagement strategies for her to get started
First ever affiliate on skool!
IDoEpic
Worked with them from January 2025 - March 2025 to revamp their Skool community
Revamped their entire about page by editing the copy, the testimonial video, and creating the about page graphics
Provided in-depth engagement SOPs for their admin team
Build out their entire onboarding flow including their Start Here Module
Simplified the classroom and categories
Check out their community HERE
PT Hustle
Operations Consultant/Tech Specialist from February 2023 - December 2023
Provided critical on-call support during high-pressure launch periods, ensuring smooth execution under tight timelines and last-minute priority shifts to meet launch goals
Managed scheduling, coordination, and reporting to help the team stay 100% ahead of production
Built over 6+ backend systems that improved daily operations and reduced workflow bottlenecks
